Envy 7640 software install

[ducom]

Keep getting indication PC (SSID) Inable  to retrieve. I provided IP address listed on printer and even reconnected to touter just to make sure. I tried disabling firewall and antivirus but doesn help.

[Dvortex · Accepted solution]

Hello, @ducom – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I understand that you are having issues while installing the Envy 7640 printer. Going through your post, it seems that the printer is connected to the network and also has a valid IP address. Try the steps mentioned below to try and fix the issue:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/printers/EN7640/EN7640__Basicx64_1092.exe and install the software.
• In the connection type window, choose wireless and continue with the on-screen instructions.

If the issue persists, get the IP address of the printer and type the IP address on your web browser to obtain the printer EWS page on your computer. Let me know if you are getting the printer EWS page while entering the IP address.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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[ducom]

Worked fine. Thanks for the help