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- HP Community
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- Printer Setup, Software & Drivers
- Envy 7640 update - wireless no longer works
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12-02-2016 11:12 AM
Having followed the HP Support instructions to install the recent update for HP Envy 7640 printer, it now refuses to connect via wireless (which it did without a problem for 18 months before this update), only works via USB. I have followed every troubleshooting hint I can find, also uninstalled and re-installed the printer more times than I can count. The HP Support systems simply tells me to go away as it is now out of warranty. Any suggestions?
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Accepted Solutions
12-03-2016 02:24 PM - edited 12-03-2016 02:24 PM
Hi there@Gesmondo
Thanks for replying with the information.
I appreciate the steps you have performed and have done a great job.
Let's try these simple steps:
Uninstalling the Printer from the computer :
1> In Windows search for and open Programs and features
2>Select your HP Printer
3>Select Uninstall
4>In Windows, search for and open Devices and printers.
5>In the Devices and Printers windows look for your HP Printer.
If you see it listed right-click on it and choose 'Delete or 'Remove Device'
6>Open up the run command with the "Windows key +R" key combo.
7>Type printui.exe /s and click ok
8>Click on the "drivers" tab.
9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom
10>Select Ok
11>Select Apply and Okon the Printer Server Properties windows
12>Close Devices and printers.
Step 2:
Download and reinstall HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers :Click here
Please complete the steps and let me know the outcome, cheers:)
Sizzlingsum_13
I am an HP Employee
12-03-2016 11:05 AM
Hi@Gesmondo
Welcome to the HP Forums.
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
I see that you have the wireless connectivity issue on Envy 7640 printer is that right?
I would like to help.
However, I will need a few details to provide an accurate solution,
May I know the exact issue ?
Are you getting any error message?
Meanwhile, Here are a few other steps you can try: Click here
Please complete the steps and let me know the outcome, cheers:)
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Sizzlingsum_13
I am an HP Employee
12-03-2016 12:04 PM
Hi, and thanks for trying to help.
The link takes me to the Doctor, which I have done countless times, but have just tried again. The Doctor tells me that my software is not fully installed, then downloads and installs software.
When it gets to 'connect', I select 'connect over wireless'. It then goes to Network Device, then tells me it has been unsuccessful. We then go in an endless, endless loop....
If I go to Printers & Settings in Settings, the laptop tells me that the Driver is unavailable.
I have uninstalled and re-installed the printer many times over the last few days, clearing caches, etc, etc. It refuses to connect wirelessly; will only work over USB which is no use to me.
The annoying thing is it worked absolutely perfectly for the last 18 months, only causing problems when I followed the instruction to install the update.
Suggestions welcome!
12-03-2016 02:24 PM - edited 12-03-2016 02:24 PM
Hi there@Gesmondo
Thanks for replying with the information.
I appreciate the steps you have performed and have done a great job.
Let's try these simple steps:
Uninstalling the Printer from the computer :
1> In Windows search for and open Programs and features
2>Select your HP Printer
3>Select Uninstall
4>In Windows, search for and open Devices and printers.
5>In the Devices and Printers windows look for your HP Printer.
If you see it listed right-click on it and choose 'Delete or 'Remove Device'
6>Open up the run command with the "Windows key +R" key combo.
7>Type printui.exe /s and click ok
8>Click on the "drivers" tab.
9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom
10>Select Ok
11>Select Apply and Okon the Printer Server Properties windows
12>Close Devices and printers.
Step 2:
Download and reinstall HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers :Click here
Please complete the steps and let me know the outcome, cheers:)
Sizzlingsum_13
I am an HP Employee
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