Error MSG c4400

[Thlott]

My printer is working however I have a constant error msg that I can not resolved.

Error. WStub 66246
Fatal Error during installation

I've tried everything to remove it. I even tried deleting the device but it said I needed HP support to do it.
Called support and they were in Singapore. Didn't trust giving them access to my PC.

Help!!!

[Chimney_83]

Hey @Thlott,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to setup the printer on your computer running on Windows 7. Happy to help. 

Kudos to you trying to troubleshoot the issue on your own by reinstalling the printer. 

Are you able make a copy on the printer?

Recommend you uninstall the printer again using the method mentioned below and install the printer back on the computer after a restart. (Use Express or Basic setup instead of full feature software and check.)

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Connect the printer only when the setup prompts for the printer.

Also, try basic or express setup instead of full feature software. 

Refer to this HP Article for assistance. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Thlott]

Thank you for your response. I will certainly give it a try. If it doesn't work I will ask you to call me.

Question, is the c4400 and any upgrades push through compatible with Windows 7 ?

[Chimney_83]

Thanks for the reply, please do try the suggested procedure in your free time.

HP Photosmart C4400 is compatible with Windows 7. 

If you do not want to update the software for your printer, during the printer setup you will have an option to install HP Update. 

Uncheck the option to install HP Update, that way you will not be prompted to update the software for your printer. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Thlott]

Thank you. I will keep you posted.

I would recommend that your forum have the capability for particants to send you a photo of their error messages.

[Chimney_83]

Thanks for the reply, you can indeed attach photos on our forums post. Watch the video available at this link to understand how to post on HP Forums. 

I have also attached a screenshot of the option to attach an image to the post below. Also, you have an option to click on the attachment button below the post as well. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Thlott]

I will respond from my desk top as those features are not available via iPhone.

[sandytechy20]

@Thlott

Thanks for the reply.

Yes, you can respond when you find free time from your desktop.

I will be glad to assist you.

Cheers.