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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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OscarFuentes
HP Recommended
Good morning @LonaHo,
I would be happy to help you print to your Officejet pro 8610. I understand you are seeing an 'error printing' message, but I wonder if there is anything more to the error. Is there a code, or perhaps an additional message to help me determine the root cause?
While I wait to hear back from running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning, and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mark are in the green circle.
If you see only green check marks (
), the tool did not find any problems.If you see green wrenches (
), the utility identified an issue and corrected it automatically.If you see yellow exclamation points (
), the test failed and required user action, but the step was skipped.If you see a red X (
), follow the on-screen instructions to resolve the issue.
If this resolves the issue, please click the Accept as Solution to identify your inquiry as solved! Otherwise please be sure to keep me apprised of the outcome so I can follow up with you. Thanks, I look forward to hearing from you.
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