Error message when installing software & driver

[maggie6]

I am constantly getting this message when trying to install the software & driver for the printer I bought yesterday.

Installation error  - Call to DriverPackageIntall returned error for 5 package 'C:\Program Files\HP\HP Officejet Pro 6820\Yeti\hpvyt13.inf' A caller of DriverPackageInstall mest be a member of the Administrators group to install a driver package.

[Gemini02]

Welcome @maggie6,

Thanks for participating in the forums! I see you are experiencing issues installing the printer software. You are getting the error "Call to DriverPackageIntall returned error for 5 package 'C:\Program Files\HP\HP Officejet Pro 6820\Yeti\hpvyt13.inf' A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package". I would be happy to help you. 

 I have provided you with some steps for unlocking the Hidden Administrator Account and installing the printer on this account to see if that will help with this situation.
 
Note: Don't connect the USB cable in until prompted during the install.

• Go to your Start menu and under the 'search programs and files' box type CMD.
• CMD will populate as a search option above, just right click on it and 'run as administrator'.
• Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter.
• Next, close CMD and restart your computer.
• When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
• If your computer automatically logs into your account after the restart then go to your start menu and click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.
• Under the Administrator account, install the printer software.
• Test the printer.
• To turn off the Admin account start back at step 1 and type in net user administrator /active:no.

If you are still having this issue, it may be the User Profile. Create a new User and try installing the printer on that Account.

• Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.
• Click Manage another account.
• Click Create a new account.

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped. Please let me know the results. Best Regards,