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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 06:39 PM

HP Recommended
Product: HP Officejet Pro 8600 N911a

Attempted to connect home printer (HP Officejet Pro 8600 e-All-in-One Printer - N911a ) to new work laptop (HP EliteBook 840 G2).  Conneted USB cable, and driver dowloand failed.  Went to HP Website, found specific printer driver and attempted install -- however, install failed with following error message -- "Extraction Failed -- Can not open output file". I then downloaded HP Support Assistant to help fix issue -- it identified same issue, missing driver and attempted to download and install -- and guess what  -- same error message "Extraction Failed -- Can not open output file"  There is no way to contact HP Support and problem solve this file extraction issue.  So there is no way to use the computer.

1 REPLY 1

‎03-01-2017 02:50 PM

HP Recommended

Hi! @cmccl, Welcome to HP forums.

 

I understand you are having an issue installing the printer software on your PC.

 

Don't worry I will try to help you out.

 

Have you tried installing software on a different PC does it work?

 

Please try the steps recommended below.

 

1) Delete the %temp% files, and skip the ones that can not be deleted
2) Re-download the file (make sure that the file size listed on the download matches/approximate downloaded file size.)
3) Make sure all anti-virus and security software is disabled during the install by an administrator
4) When opening the download instead of double clicking, right click and run as admin
5) If the same issue occurs try downloading from a different computer
 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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