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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
LaserJet Pro CM1415fns
Microsoft Windows 7 (64-bit)

My scanning software seems to loose connection with the printer every couple of months and requires me to completely re-install the drivers.  That's just the background to the issue today however.

 

To try to resolve my software problem, I ran HP Print and Scan Doctor but all it could recommend was a complete deletion and re-install of the drivers from HP.  I agreeded and it (not me) opened a page at HP for downloading my specific printer's print and scan drivers.  I downloaded the complete installation file, but the file never appeared in the downloads folder.  I checked my BitDefender Antivirus logs just in case and found a warning that it had detected a Trojan in the file downloaded from HP.  

 

Its possible something else infected the file - but I highly doubt it.  Nothing else is showing an infection, the file was blocked before ever being executed, and nothing else in my logs indicates other infections.  I run a very tight configuration, don't click on unknown links, run regular scans, etc, etc... since I work in the information security field I try to keep things very clean on my home computers too.  It's possible BitDefender registered a false positive but I doubt that too.  I'm posting this with the hope someone can help validate what I found or offer an explanation. (see attached screenshot, showing file details).Virus reported in HP Installer.png

 

 

Thanks

 

Fabian

GSEC, GSNA, CISSP.

3 REPLIES 3
HP Recommended
Exact file name and location?
HP Recommended

The full location & filename was in the screenshot, on the right side, but for clarity here it is again:

 

C:\HP_LaserJet_Professional_CM1410_Series\InstallerContent\Help\CSIHelp.exe

 

and the infection reported by BitDefender is:

 

Gen:Trojan.Heur.JP.Yq3@amF0enji

 

Cheers

HP Recommended
Well that the file on your computer that got infected. Where is the file on the HP web site to download and test???
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