• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-06-2016 12:46 PM

HP Recommended
Product: Officejet 4620
Operating System: Mac OS X 10.9 Mavericks

My scanner isn't working, and I thought getting the latest firmware might resolve it. Where do I get the firmware update for officejet 4620? I found something under software and drivers, but I don't know if that's the same thing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2016 09:05 AM

HP Recommended

Hi @elianab. 

 

Welcome to the HP Support Forums.  I understand that you are trying to update your 4620's firmware.

 

 You can download the printers latest firmware from the HP Website.  Scroll down and select Firmware. 

Here is a link to the 4620 drivers page. HP Officejet Firmware CWM1FN1451AR    2.3 MB    Dec 6, 2015 is the most recent/up to date firmware. 

 

Are you getting any error messages when trying to scan? Perhaps I can be of further assistance with this issue. 

 

Let me know the link  worked for you. If it did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-07-2016 09:05 AM

HP Recommended

Hi @elianab. 

 

Welcome to the HP Support Forums.  I understand that you are trying to update your 4620's firmware.

 

 You can download the printers latest firmware from the HP Website.  Scroll down and select Firmware. 

Here is a link to the 4620 drivers page. HP Officejet Firmware CWM1FN1451AR    2.3 MB    Dec 6, 2015 is the most recent/up to date firmware. 

 

Are you getting any error messages when trying to scan? Perhaps I can be of further assistance with this issue. 

 

Let me know the link  worked for you. If it did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-08-2016 12:56 PM

HP Recommended

Hello Ardvark1,

Thanks for your help. You gave me the correct link, and that seems to have fixed my problem. I have one suggestion. When I went to the page it says Software and Drivers. I wasn't sure if that was the same as Firmware, so it would be helpful if you include that in your answer for the next person. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.