HP 4630 gets printer error. Have to cancel doc, shut off printer and restart. It is WI-FI connected

[djlandauer]

HP 4630 gets printer error. Have to cancel doc, shut off printer and restart. It is WI-FI connected.

Then it prints until I change input. Then error occurs and shutdown and restart is necessary.

FAX and SCAN are working properly.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[djlandauer]

Serendipitously  I did run this (HPPS) program in its entirety since I posted. It did fix my problem. I did have the laptop memory disk replaced with an electronic storage done by a professional. Apparently this (or something else) changed my I.P. address.

During the re-installation process, the (HPPS) program asks me to press the Wi-Fi button on my printer. I did and the I.P address and other info was displayed on my printer screen. Then I was prompted to enter the I.P address which I did. I then discovered the I.P. address had changed. The procedure compleed teh reinstallation process nad ikt now works.

Incidentally this (HP 4630 Officejat) is a magnificent machine! I know it is out of production, but it is fully featured including FAX and a document feeder. It has a full function keypad with an array of options.

For my purposes, it is great! The print and FAX qualities are flawless.

Thanks for what would have been the 'REAL' solution!

djlandauer

[greenturtle]

Hi @djlandauer@

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!