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HP 5740 Printer - Alignment Fail
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HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 31 of 37 (95 Views)

Re: HP 5740 Printer - Alignment Fail

Hi @emmarita24,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

As I understand you are getting an error message "Alignment failed" on your HP 5740 printer. I'll be really glad to help you with this,

 

Kudos to you for trying these steps before posting this on HP Support Forums.

 

Let's try to follow these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Since this printer uses two cartridges, I would suggest you try using one cartridge at a time and check if it works.

 

If the issue persists, I would suggest the next step would be to perform a Semi-full reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
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Honor Student
Posts: 3
Member Since: ‎03-04-2017
Message 32 of 37 (80 Views)

Re: HP 5740 Printer - Alignment Fail

Hi Jeet Singh
Have tried printing with 1 cartridge at a time. The black works but the colour doesn't.
Please let me know if there is a solution.
HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 33 of 37 (75 Views)

Re: HP 5740 Printer - Alignment Fail

Hi @Rustyh72,

 

Thanks for the update,

As I understand you have tried printing with one cartridge at a time and found that black works fine but not the colour, this clearly indicates an issue with the colour cartridge. I would suggest you contact our HP phone support to have the colour cartridge replaced. Please follow the link to contact HP: www.hp.com/contacthp/

 

Let me know if you need any further assistance. I'll be more than happy to help.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 34 of 37 (37 Views)

Re: HP 5740 Printer - Alignment Fail

Hello, I have tried the reset and everything else to no avail. I am having the alignment unsuccessful error as well.

HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 35 of 37 (24 Views)

Re: HP 5740 Printer - Alignment Fail

[ Edited ]

Hi @MelHP5740,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. As I understand you are getting an error message "Alignment failed" on your HP 5740 printer. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

Are you using Genuine HP Cartridges?
What is the ink level for all cartridges?

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Let's start by performing a hard reset on the printer - With the printer powered on, remove all of the ink cartridges. Power the printer off with the power button and reboot immediately. Now, with the printer on, there should be a prompt to insert ink cartridges. Install the full set of ink as directed with the printer on. If it's working correctly it will ask you to do the alignments. Try it as normal. For more details, please follow the steps suggested in the support document for - HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays - Click here

 

If it fails again, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 36 of 37 (19 Views)

Re: HP 5740 Printer - Alignment Fail

Hello, I am using genuine HP cartridges that came with printer. They are brand new cartridges as well as brand new printer. HP Officejet 5470 is the product I am using. 

 

I have tried all restest and advice to no avail. 

HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 37 of 37 (9 Views)

Re: HP 5740 Printer - Alignment Fail

Hi @MelHP5740,

 

Thank you for replying,

I appreciate your time and efforts,

 

As I understand you have tried resetting the printer to the factory settings and still having the calibration failed error message, this definitely looks to be a printer hardware. However, you could try one last thing, try one inserting one cartridge at a time and check if it works, If the issue persists, I would personally suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Biswajeet
I am an HP Employee


Please click “Accept as Solution” on the post that solves your issue to help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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