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Tutor
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Member Since: ‎11-02-2009
Message 1 of 7 (8,060 Views)
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HP 6500, Vista, Solution Center screen blank

When I initiate HP Solution Center to set scan setting for my new 6500N Office Jet (Running wireless under Vista), I get the Solution Center splash screen and then a blank solution center screen and nothing farther.

 

I tried uninstalling and reinstalling Solution Center from the CD that came with the printer, no change.

 

The printer otherwise works OK.

 

Jim

 

Accepted Solution

Re: HP 6500, Vista, Solution Center screen blank

That was the magic answer! Installing Flash under IE 8 resolved the problem.

 

Thanks for the quick and insightful response.

 

Jim

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 7 (8,054 Views)

Re: HP 6500, Vista, Solution Center screen blank

Have you installed Adobe Flash Player on your PC?
I am an ex-HP Employee. Currently inactive on the forum.
Tutor
Posts: 3
Member Since: ‎11-02-2009
Message 3 of 7 (8,034 Views)

Re: HP 6500, Vista, Solution Center screen blank

Yes, I do have Flash installed. Just in case it had become corrupted, I uninstalled and reinstalled it. No change.

 

Is there a difference with Flash Player as a Firefox plugin? Are there multiple versions of Flash?

 

Jim

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 7 (8,032 Views)

Re: HP 6500, Vista, Solution Center screen blank

I think Flash player for IE and other browsers are different. SC needs the Flash player to be installed through IE, and not the offline installation file.
I am an ex-HP Employee. Currently inactive on the forum.
Tutor
Posts: 3
Member Since: ‎11-02-2009
Message 5 of 7 (8,012 Views)

Re: HP 6500, Vista, Solution Center screen blank

That was the magic answer! Installing Flash under IE 8 resolved the problem.

 

Thanks for the quick and insightful response.

 

Jim

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 6 of 7 (8,010 Views)

Re: HP 6500, Vista, Solution Center screen blank

You're welcome. Glad it worked.
I am an ex-HP Employee. Currently inactive on the forum.
Student
Posts: 1
Member Since: ‎12-28-2010
Message 7 of 7 (3,610 Views)

Re: HP 6500, Vista, Solution Center screen blank

thanks ...in my pc it is working....

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