HP 7520 All-in won't scan after driver downloaded to iMac, and upgrade to macOS Sierra

[Sizzlingsum_13]

Hi@Hewpal

Thank you for the reply.

Please go through the following video document to know how to scan the multiple copies at once in detail: http://bcove.me/6qrmpl6n.

Please complete the steps and let me know the outcome.

Have a wonderful day ahead.

[Hewpal]

Thanks for sending me a link to a basic video presentation that's taught this grandfather how to suck eggs.

In particular, the one thing it doesn't show is how to get round the problem I mentioned.

Namely, how to make sure that once I've used Easy Scan to scan a MULTIPAGE DOCUMENT AS A MULTIPAGE DOCUMENT and  send it to a folder, it turns up in that folder as a MULTIPAGE DOCUMENT AND NOT AS SEPARATE PAGES.

This separation into single scanned items of the pages of a scanned multipage document in transmission to the folder is, as I also explained, in contrast to what used to happen - namely, that a multipage document sent to a folder arrived as a multipage document, to be clear - when I was able to use HP Scan. (That is, before my upgrading to macOS Sierra disabled HP Scan, which was why I was then advised by Resolv_S to donwload Easy Scan.)

If you or your colleagues have can suggest a way of getting round this specific transmission problem with Easy Scan, please let me know. Or else please tell me when HP plans to produce an update that will enable my 7520 once again to work with the current Mac OS.

[Sizzlingsum_13]

Hello@Hewpal

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

[Hewpal]

Hello Sizzlingsum_13

Thanks for referring my case to HP HQ.  I've had the private message, and will duly respond, on the understanding that the details asked and which I'll provide will not be visible to the rest of the Forum community.