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‎04-05-2016 09:36 AM

HP Recommended

Printer: hp photosmart b110a wireless. 

Windows Mobile 10 (10.0.10586.164)

I install HP AiO Printer Remote software on my windows mobile 10.

Just after the software has been installed then I scan successfully one document and save it on my mobile.

Then I retried to scan but the option was disabled and remains disabled.

 

It looks like a configuration problem of the software. I have the same problem with my windows 10 desktop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2016 09:56 AM - edited ‎04-06-2016 09:57 AM

HP Recommended

Hey @leo_nel,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with scanning from your Photosmart Wireless e-All-In-One  b110a Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. Turn the printer, tablet, and desktop PC off.
  2. While the devices are powered off, remove the power cable from the back of the router for one minute.
  3. When the lights return on the router, turn everything on.

Please let me know if you are able to scan after following the above. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-06-2016 09:56 AM - edited ‎04-06-2016 09:57 AM

HP Recommended

Hey @leo_nel,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with scanning from your Photosmart Wireless e-All-In-One  b110a Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. Turn the printer, tablet, and desktop PC off.
  2. While the devices are powered off, remove the power cable from the back of the router for one minute.
  3. When the lights return on the router, turn everything on.

Please let me know if you are able to scan after following the above. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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