12-27-2008 11:23 AM
I have a HP C6180 everything worked fine until I installed Roxio 2009! Since installing the latest version of Roxio I started having problems with HPCUE! I have uninstalled all the HP software and the issue goes away, but the machine is then no longer usable since there are no drivers. I reinstalled the the latest driver and on startup receive the following message HPCue has stopped working! Close the window for a soultion This refers me to the suport software and river page which i have already addressedThe error log posts the following:
Faulting application hpqSTE08.exe, version 18.104.22.168, time stamp 0x457ce7be, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0150014, fault offset 0x00076386, process id 0x1548, application start time 0x01c9684653bf7112.
During the install process the following errors were generated
Failed to connect to server. Error: 0x800401F0
Windows Installer installed the product. Product Name: 32 Bit HP CIO Components Installer. Product Version: 1.0.0. Product Language: 1033. Installation success or error status: 0.
Application C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe (pid 3720) cannot be restarted - Application SID does not match Conductor SID..
The print spooler failed to verify printer driver package HP Photosmart C6100 series for environment Windows NT x86. Win32 system error code 2 (0x2). This can occur after an operating system upgrade or because of data loss on the hard drive. The print spooler will try to regenerate the driver information from the driver store, which is where drivers are saved before they are installed. No user action is required.
When I open the printing preference page color advanced printer services also under features i get the following error Unable to performoperation Since HpCue is not functional
Support had me remove all the HP software from the startup except for HP digital imaging hp all-in-one Series it thntried to reinstall photosmart essentials through the Mui which is in a bad location
On reboot the issue remained
01-03-2009 09:14 AM
I've had the same problem for nearly a year. It started after installing Roxio Easy Media Creator Suite 10. I have done everything short of reformatting the drive and reinstalling everything. (This may be the best...although unproven...route to follow based on the hours and hours I've spent trying to eliminat this problem while still keeping the software operable.) I uninstalled, manually and automatically cleaned the registry of HP and Roxio entries, and searched and searched the internet. However I'm not sure it's a Roxio problem. It could be an HP issue or even a Microsoft issue. But in any case, IN MY OPINION HP HAS BEEN INEFFECTIVE AT SUFFICIENTLY RECOGNIZING AND RESOLVING THIS ISSUE. In fact I think they are ignoring it. The only reponses I've seen are to disable the Cue service, preventing HP software from starting in the startup folder, and other such nonsense (which I believe seems to disable some or all of the functionality of the software....that's never made clear). Needless to say, I like the funcationality provided by the HP Digital Imaging Monitor and most functions work (that Status function does not) but am sadly sadly disappointed in the quality of HP's software but more so the responses (or should I say non-responses) that contain a REAL solution. Makes me thing about the next time I buy a printer... Can you tell I'm not happy?
HP...Do you have a real solution? I'd be more than happy to retract my statements above....
01-03-2009 08:42 PM
Do any of these steps look familiar?
Step 1: Disable Windows Image Acquisition(WIA)
1.From the Window Desktop, click Start, and then click ControlPanel. The
Control Panel will open.
2.Double-click the Administrative Tools icon. The Administrative Tools
window will open.
3.Double-click the Services icon. The Services window will open.
4.Double-click the Windows Image Acquisition (WIA) icon. The Windows Image
Acquisition (WIA) Properties (Local Machine) windows will open. (Ok)
5.On the General tab, click the drop-down arrow in the Start-up Type box and
select Disabled. (Disabled)
6.Click Stop. A window will open with a message stating the service is being
found. When the message closes, verify the ServiceStatus displays Stopped.
Repeat this step if necessary.(Clicked Stop and it stopped)
7.Click Apply, and then click OK. (Ok)
Now, check for the functionality of the All-in-one. If the issue persists, refer the below steps.
(Opened Solution center Clicked settings status, generates a HP Cue Error)
Step 2: Manually run HP Digital Imaging Monitor
The Digital Imaging Monitor must be running for the scan to feature to
function.The Digital Imaging Monitor normally displays in the system
tray in the bottom-right corner of the computer screen, which is next to
the time. The Digital Imaging Monitor is ready when a check mark
displays on the icon. This can take some time after startup to complete
the initialization and for the check mark to display on the icon.
Run the digital imaging monitor icon manually using below steps. (Clicked the Icon Solution manager opened)
1. Click Start and then click Run (Typed run in the search text box Vista) (Clicked Run)
2. Click Browse (Clicked browse)
3. Verify that C: is selected in the Look in section, and then locate
and double-click Program Files from the list of folders (Navigated here)
4. Double-click the Hewlett-Packard folder (Opened)
5. Double-click the Digital Imaging folder (Opened)
6. Double-click the Bin folder (Opened)
7. Double-click the hpqtra08.exe file. (executed no display)
This will start running the Digital Imaging Monitor in the back ground.
Now try scanning from All-in-one and check the functionality. If the issue persists,
please proceed to next step.
(Scanned from the device to photo essentials Image was viewable)
Step 3: Manually search and run scanning file
Search for hpqscnvw.exe file
1. Click Start, Search, and then click All Files or Folders.
2. In the All or part of the filename box, type hpqscnvw.exe
3. In the Look in box, select the drive letter or the system drive; this is normally C:.
4. Click Search.
Once you find the file 'hpqscnvw', double click and check the functionality. (Works just fine) Saved a file
Step 4: Refresh the USB ports (Running Windows Vista 32 Bit)
For Windows 2000/XP
1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.
NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.
The USB port is now uninstalled.
Now, restart the system. The system automatically detects and reinstalls the USB port.
Check for the functionality and if issue still remains unresolved, perform the below step
Step 5: Uninstall and Reinstall All-in-one Software
From Add/Remove Programs:
1. Click Start, Control Panel and double-click Add/Remove Programs.
2. If there is an entry relating to one of the printers, select it, then click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.
Some "printer software" have programs that show up here and it will be a good idea to remove those before going any further.
Note: Perform the steps after disconnecting from us and closing all other programs as the uninstallation utility has to fix the registry and clean the files from the computer.
To completely uninstall the software, run the uninstaller at level three using these steps:
1. Turn the All-in-One off and disconnect any USB/Ethernet cable from All-in-One to computer.
2. Insert the all-in-one CD-ROM into the computer. Cancel any installation windows that appear.
3. Click Start on the taskbar and then click Run.
4. In the command box type the following command and press Enter key:
(X: is the CD-ROM drive letter of that the all-in-one CD-ROM is in)
(Uninstalled all features)
I request you to refer the below weblink to download and install the HP Photosmart Full Feature Software and Drivers
dIndex?softwareitem=mp-42045-1&lc=en&dlc=en&cc=us& ... <http://h10025.www1.hp.com/ewfrf/wc/softwareDownlo adIndex?softwareitem=mp-42045-1&lc=en&dlc=en&cc=us ...
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Now, check the All-in-One functionality.
I believe the above information should resolve the issue. Also, I request you to write back to us with the results and your observations for further assistance. We are available all round the clock.
Thank you for your support and cooperation. Thank you for being a valuable customer.
Have a nice day.
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.
Subject: Re: [Fwd: Re: HP Photosmart C6180 All-in-One Print
> Thank you for writing back to us.
> In reading your email I understand that the issue persists even after
> performing the troubleshooting steps mentioned in the previous email.
> I appreciate the time and efforts you have put in to troubleshoot the
> as the issue persists after performing the troubleshooting steps
> mentioned in the previous emial. At this point of time I request you
> to perform the steps listed below:
> Step 1: Uninstall All-In-One software
> Please perform the steps listed below to uninstall All-In-One software:
> 1. Click Windows icon and then click Control Panel. If the Windows is
>in classic view then click on Settings and then Control Panel.
> 2. Click Add/Remove Programs. Remove all the items that are relating
> to HP scanning software.
> 3. You will also see a prompt to restart the computer after you remove
> some programs relating to HP Scanning Software from the add/remove
> programs list. Click the checkbox labeled Click here to restart
> later. Remove the following from the Add/Remove Program list if they
> are listed:
> HP Imaging device functions (Uninstalled HP Imaging device functions 8.0)
> HP Document Viewer (Does not exist)
> HP Photosmart Essential (Uninstalled PhotoSmart essentials 3.5)
> HP Image Zone (Does not exist)
> HP Photo and imaging gallery (Does not exist)
> HP Photosmart, Officejet, Deskjet, or Scanjet, (with product name and
> software version number) (Uninstalled HP Photosmartall-in-one driver
> software8.0 .A)
> HP Software update (Unintalled HP Update)
> HP Share to web (Does Not exist)
> HP Solution Center (Uninstalled HP Solution Center 8.0)
> HP Director (Does Not exist)
> HP Memories disk (Does Not exist)
> Greeting Card Creator 32 (Does Not exist)
HP OCR Software and HP Customer Participation are scheduled to remove
with the all in one uninstall and remained after closing and not
rebooting tried to remove and they were ALREADY REMOVED
HP Driver Diagnostic, HP print Diagnostic Utility . HP product detection
and HPSSupply Remain
> NOTE: Do not remove any items other than those mentioned above if the
> computer is manufactured by HP or Compaq.
> Go to C:\Program Files\HP or Hewlett-Packard (for some older products)
> and delete the folder Digital Imaging. (Deleted)
> Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
> Renamed twain_32_old
> The above steps will completely remove the All-In-One software.
> Step 2: Download and Install All-In-One software
> As the issue might occur due to corrupted All-In-One software, I
> request you to download and install All-In-One software from the
> weblink below:
> Copy the URL from "http" to "2093", paste it in the address bar of the
> browser and then press Enter.
> Download and Installation Steps:
> 1. Open the above web site
> 2. File Download window will appear
Required a reboot to remove old files
> 3. Click on Save and Save this program to disk
> 4. Downloaded file on to your computer Desktop.
> NOTE: Many of the full HP all-in-one product software program
> downloads are very large and will take some time to
> 5. Double-click on the downloaded file and follow the onscreen
> to complete the installation.
> I believe the above information will be helpful to isolate the issue.
> However, if the issue persists, I request you to write back to us with
> the results and observations. We will be glad to assist you further.
> HP Total Care
> Our advice is strictly limited to the question(s) asked and is based
> on the information provided to us. HP does not assume any
> responsibility or liability for the advice given and shall not be
> liable for any direct, indirect, special, incidental or consequential
> damages in connection with the use of this information. Always back up
> your data. Stay connected and protected with HP's new online storage
> and sharing service, HP Upline. To try it FREE for one year, please
> For more information, including technical information updates, please
> visit our Web site at http://www.hp.com/support.
> HP does not require you to send any financial data in your reply to
> this email. As a prudent reminder, do not insert credit card details
> or other financial information in any e-mail replies.
> To: aio_support_en@MAIL.SUPPORT.HP.COM
> Subject: [Fwd: Re: HP Photosmart C6180 All-in-One Printer e
HP Cue Still Crashes
Fault bucket 635132441, type 1
Event Name: APPCRASH
Cab Id: 0
These files may be available here:
Faulting application hpqSTE08.exe, version 22.214.171.124, time stamp
0x457ce7be, faulting module ntdll.dll, version 6.0.6001.18000, time
stamp 0x4791a7a6, exception code 0xc0150014, fault offset 0x00076386,
process id 0x1728, application start time 0x01c96d537dbbf9ce.
Failed to connect to server. Error: 0x800401F0
Is it time to call in the application developer?
Went through all the steps and nothing has been resolved HP Cue Continues to crash
A new Kodak All in one is looking real attractive! Cheeaper Ink and better support