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‎06-02-2016 12:46 PM

HP Recommended
Product: HP deskJet 2130
Operating System: Microsoft Windows XP

Advice please Have just purchased the printer today Have set it up I think but ink cartridge wont come to front to load

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2016 08:23 AM

HP Recommended

Hey @ladygizzel,


Welcome to the HP Support Forums!

 

I understand that you are having some issues with the cartridges in your Deskjet 2130 Printer. I can help you with that.

 

To start, make sure the printer is printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to replace cartridges. If you are still having issues, please let me know if you see any error lights on the printer. If you do, please let me know which lights are blinking and which lights are solid. 

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-03-2016 08:23 AM

HP Recommended

Hey @ladygizzel,


Welcome to the HP Support Forums!

 

I understand that you are having some issues with the cartridges in your Deskjet 2130 Printer. I can help you with that.

 

To start, make sure the printer is printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to replace cartridges. If you are still having issues, please let me know if you see any error lights on the printer. If you do, please let me know which lights are blinking and which lights are solid. 

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-05-2016 03:27 AM

HP Recommended

Thank you much for the information I eventually took the machine  back to the vendor and got a replacement so all is well

Was this reply helpful? Yes No
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