HP ENVY 5535 All-in-One scan driver is not working

[jrex001]

My HP ENVY 5535 All-in-One printer has lost the ability to scan or copy since December 2nd. I can print normally from documents, with no ink issues. When I use HP Print and Scan Doctor 4.9, it says "the Scan driver is unable to communicate with the product." It asks me to unplug the printer and restart my computer. Doing that has not worked. I was able to copy a document last on November 30, 2016. Can anyone help me, esp. someone with knowledge of Windows 10 driver compatibility. Thanks in advance.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

http://support.hp.com/us-en/drivers/selfservice/hp-envy-5530-e-all-in-one-printer-series/5304881/mod...

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

[jrex001]

Hi,

I uninstalled each and every one my HP ENVY 5530 Series software programs, via Add/Remove Programs [Sadly, there is no HP Uninstall option.]  Then, I followed your program download link from the HP Support Solutions Framework software and saved that. I installed that program, but I still cannot scan/copy because this did not reinstall all the removed HP software. I would have thought that all I needed was updated ENVY drivers for Windows 10. Now I'm even more confused.

I can still print from a document, so there is that.  I will be waiting for your helpful reply

Thanx in advance.

[greenturtle]

Hi,

Please try the HP AiO Remote apps

Follow these steps to get the apps (if it's not already installed) :

1. Go to Windows Store
2. Search for "HP AiO Remote" apps
3. Install the apps.
4. The apps should detect your wireless printer, under the apps, there is a "Scan" function.
5. Click on the Scan and it will direct you to download the "Scan and Capture" apps.
6. After installing, you should be able to Scan.

This resource will show you how it's done:

Windows 10 : Downloading and Installing the HP AiO Remote & HP Scan & Capture Apps

Hope that helps.

[jrex001 · Accepted solution]

Dear helper,

I was so frustrated and frazzled yesterday, that I called HP Support's telephone hotline. They took control of my PC but were unable to fix the problem — it was determined that I had a problem with the bulb on my scanner. It doesn't work at all. I'll need a new printer, if I want to scan/copy, unfortunately.

Thanks for all your help and I'll close the topic.