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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2017 07:35 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 7 (32-bit)

HP ENVY 7640 Doesn't print, I tried fixing the print problem with HP Print and Scan Doctor 5.0 but the printer dont respond when I try to print with wireless or with a connected USB cable to my laptop. The printer prints when I send test print but it doesnt print other files like MS word, PDFs etc., Thanks.

1 REPLY 1

‎02-19-2017 11:22 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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