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‎10-23-2016 09:20 AM

HP Recommended
Product: Officejet 3830 all-in-one
Operating System: Microsoft Windows 8.1 (64-bit)
I was having printer communication issues, so I uninstalled the drivers and attempted to reinstall from the disk. Now the disk refuses to install, gives an error and directs me to easy start. When I loaded easy start 4.0.2, it finds the printer and then gets to a "Please Wait" screen, which takes up a quarter of my screen and cannot be minimized, and hangs permanently, never loading. Thoughts? Suggestions? What did I break and how do I install drivers successfully so I can use my printer without using easy start, since it's clearly broken?
5 REPLIES 5

‎10-23-2016 09:31 AM

HP Recommended

Hi,

Download and install the latest software for your printer directly from the link below:

http://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_72.exe

 

Regards,

Shlomi



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‎10-23-2016 06:23 PM

HP Recommended

I have the same exact issue - I just bought the OfficeJet Pro 6968 which came with a CD for software (however my computer does not have a CD drive).  When I try to follow the software installation instructions using 123hp.com/support after identifying my printer and accepting the terms, it gets hung up on, "Please Wait" for literally a day.  I called Amazon and they could not help me.  I can't find a tech support number for HP on the site and am about ready to pack it back up and return it.  Can you please assist?  Thanks.

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‎10-23-2016 10:30 PM - edited ‎10-23-2016 10:32 PM

HP Recommended

Hi,

Click Support > Software & Drivers at the top menu of this page.

type your printer model, then download the Full Feature Software and Drivers.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-23-2016 10:39 PM

HP Recommended
After struggling for awhile, I got the disk to take thankfully. Seems to be more a matter of trial and error to get it to work correctly, which is just fantastic for software required to make a piece of hardware to work. The "Easy Start" never took and basically froze and completely occupied my desktop, garbage!
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‎10-25-2016 08:34 PM

HP Recommended

 Seems to work fine - thanks.

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