HP Envy 5660 Macbook Air

[crobar]

I recently purchased HP Envy 5660 and Macbook Air.  When I try to print, it prints 1 or 2 pages and then stops and won't print the rest of the pages at that time.  The messages are :paper try is empty" and/or "printer not responding".  The remainder of the pages will print out hours later.  I need to be able to print all pages immediately.  What is the problem?

[DavidSMP]

Hi @crobar,

Thanks for stopping by the HP forums. Good day! 🙂 I reviewed the post the about the printer not printing correctly from your MacBook Pro. It will be a delight to assist you here. 🙂

Terrific description and great description of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Has it printed before correctly on the same computer?
• Did you uninstall and reinstall the printer software?
• Is it a wireless, Wired or USB connection?  
• Did you try to make copies directly from the printer without any intervention from the computer?

For starters, please try to copy directly from the printer without any communication from the computer. If it copies fine, please follow the steps from these links.Try all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-ENVY-5600-e-All-in-One-Printer-series/6809225/model/6809226/d... This should do the trick for you.

If this does not help, please follow all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-ENVY-5660-e-All-in-One-Printer-series/6809225/model/6809226/d...

If it does not copy fine, please try the second link directly without going to the first link. try all the steps.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂