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Honor Student
Posts: 2
Member Since: ‎01-15-2014
Message 1 of 3 (697 Views)

HP OfficeJet Pro L7780 won't print

My unit will no longer print.  It was working fine for printing, and all of a sudden it stopped. 

 

When I click print, or copy, or try any operation that will require the printer to print onto paper (faxing out still works, and scanning to a USB works) the printer gives me an error.  It feeds one sheet halfway through the printer, pauses and I can hear the cartridge move across the page, feeds the rest of the sheet and half of a second sheet, pauses, gives an a printer out of paper error, then feeds the second sheet the rest of the way through and waits for me to add paper and press OK.

 

I have tried pressing OK and went 7 times of the exact same cycle every time before giving up and cancelling.

 

I have taken off the access door on the back and reset it, thinking something could have jiggled loose.  I have unplugged from the device, from the outlet, let sit, unplugged, for upwards of an hour, and plugged everything back in.  All to no avail.  

Help!  Smiley Happy

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Regents Professor
Posts: 4,985
Member Since: ‎04-11-2012
Message 2 of 3 (692 Views)

Re: HP OfficeJet Pro L7780 won't print

[ Edited ]

Hello tdhoobyar, 

 

Please click here to access the troubleshooting steps that should resolve the issue.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Posts: 2
Member Since: ‎01-15-2014
Message 3 of 3 (683 Views)

Re: HP OfficeJet Pro L7780 won't print

I have tried those solutions, although they say they are for problems when the printer won't feed paper.  My printer IS feeding paper, it's just not recognizing it.  It feeds 1/2 of the first sheet, the cartridge moves, then feeds the rest of sheet 1, half of sheet 2, then says out of paper.  When I press OK it does the same cycle over and over.

 

So it IS feeding paper, it is not printing on it or recognizing when it's feeding it

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