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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2017 10:30 AM

HP Recommended
Product: Officejet Pro 8710 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

The printer worked fine I set it up. Now it shows "printer offline" when I send a document. I can always get it to print if I turn off the printer and then back on. However, I have never had an HP printer that required this. I have unplugged the modem and the printer and that has not corrected the issue. I am using Windows 10, but my laptop came with this, it was not an upgrade added later, and i purchased the HP printer after I had this laptop. very frustrating.

 

and I dont see a place to do an online chat directly with HP staff. Is that possible?

1 REPLY 1

‎02-05-2017 11:59 AM

HP Recommended

Hi,

Please use the following tips/instructions to fix:

   http://support.hp.com/us-en/document/c04249080

Regards.

BH
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