HP Officejet Pro 8100 - not recognizing tray 2 in Device set up (surface pro 4 runningwin 10 64 bit)

[davidro]

I have an HP Officejet Pro 8100.  It's connected through the network to my Surface Pro 4 running Windows 10.  When I add the printer in the Deivce and Printer window, it finds the printer fine.  In the printer properties it shows Tray 1 and the Duplex option.  However, it does not show Tray 2.

I searched the forum.  I've take the following steps:

1. shut off printer

2.  remove tray 2

3. powered printer up

4.  tested it - test page printed

5.  powered down

6.  added tray 2

7. powered up

in printer settting - no tray 2 listed in printer properties=> device setting tab

suggestions?

[RnRMusicMan]

Hi @davidro,

Thank you for joining the HP Forums! 

I saw your post on how your HP Officejet pro 8100 is not recognizing Tray 2. And, I am happy to help you with this issue! 

According to the printer's User Guide, on page 22, it states: 

To configure the trays

1. Make sure the printer is turned on.

2. Perform one of the following:

Embedded web server

▲ Click the Settings tab and click Paper Handling in the left panel.

Print driver (Windows)

To configure default tray, complete the following steps:

a. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or - Click Start, click Control Panel, and then double-click Printers.

b. Right-click the printer icon, and then click Printer Properties or Printing Preferences.

c. Click the Paper/Quality tab.

d. In the Tray Selection group, select the desired tray from the Paper Source drop-down list.

To turn on accessories (Windows)

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or - Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Printer Properties.

3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

Hope these instructions help! 🙂

[davidro]

Thanks for the detailed instructions.  I was aware of how to do this.  

when I came to this step:

• 3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

Under "installable options" only the duplexing unit shows, no tray 2..... Hence my problem.

any other suggestions?

[RnRMusicMan · Accepted solution]

Hi davidro,

Thank you for your response! 

For now, please try our HP Print and Scan Doctor, and let me know what happens!

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope this will help! 🙂

[ceejay_2012]

Dear User

Im not sure whether the issue has been resolved now biut i just want to suggest that you try to remove and install back the Tray 2. SOmehow i can only think that it is not properly assemble to the printer hence cannot detect.

Once fully seated on the printer please try again the below and hope this will resolve the issue.

To turn on accessories (Windows) | HP Officejet Pro 8100

To turn on accessories (Windows)
1.

Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
– Or –
Click Start, click Control Panel, and then double-click Printers.

2.

Right-click the printer icon, and then click Printer Properties.

3.

Select the Device Settings tab. Click the accessory that you want to turn on,
click Installed from the drop-down menu, and then click OK.

[davidro]

AWESOME!  The printer doc scan installed a new driver.  When I went into the device properties the second installed tray was there!!  Thank  you.  I guess when Win 10 found the printer, the driver wasn't the most up to date.