HP Photosmart 5520 not printing

[Sharlee]

Photosmart 5520 did this before, but ultimately corrected itself. It stopped printing when it was out of paper; I refilled but didn't work. The window says C4EBA341 and all icons around it are flashing simultaneously.

Would greatly appreciate feedback.

Thanks. Char

[DavidSMP]

Hi @Sharlee,

May the forums welcome you. 🙂 A Very Good day to you :)!  I read the post about the printer displaying errors with flashing icons around it. It will be a genuine pleasure to assist you. 🙂

You’ve done a fabulous job by describing the situation perfectly and diagnosing the issue correctly. Kudos to you on that score.:). You are an important HP customer and it is paramount to assist you here. We greatly value your relationship with HP and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Did it happen after a power outage or surge?
• Have you bypassed power strips?

This looks like a hardware issue with the printer.

For starters, please all the prescribed steps in both these links:

Link 1 for HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays: http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/515...

 Link 2: An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper: http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/515...

Finally, if nothing works please contact HP phone support to get the printer replaced as it could be a hardware issue with the printer.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂