HP Print for Chrome landscape format issue (bug fix needed)

[JBL11]

Introduction

My apologies. I have posted previously on the same topic (see this hyperlink) but my original investigation lacked rigour and my description lacked clarity so the problem remained unresolved. This new post is an attempt to correct the situation.

Issue Summary

HP Print for Chrome only allows printing in landscape format for graphic image files. With all other type of file I have examined (e.g. pdfs, Google Docs, Google Sheets, Google Slides, Google Drawings) the print dialogue offers no page orientation option, the page orientation defaults to portrait mode and central focus lateral cropping results as illustrated in this pdf example:

 

PDF demonstration test print source

The original pdf can be found here.

HP Print for Chrome versions affected

• All recent (including the latest) versions. The same behaviour recurred after re-installation.

Chrome device models tested

1. Toshiba Chromebook CB30-B-104

2. Samsung Chromebox XE-300-M22

3. HP Chromebox CB1-020NA

Printer models tested

1. HP Officejet Pro 8600+

2. HP Officejet Pro 8100e

PDF and PNG investigation

The print source example pdf map was downloaded to a Linux PC and the map exported to a png image using GIMP. Both the original pdf and the png image were transferred to SD card and then printed from each of the above listed Chrome devices to each of the above listed printers using HP Print for Chrome. The available print dialogue options and the final results are summarized in the following table:

Every landscape format page in every pdf document I have examined, has done the same thing.

Google Application investigation

HP Print for Chrome also failed to handle landscape format Google Applications documents properly. This behaviour is summarized by the following table:

(Columns 2-5: within each column, page orientation differed but the document data was unaltered.)

Conclusion

I have been more rigorous during this investigation, so I am convinced that the coding associated with landscape printing in HP Print For Chrome needs significant improvement. Unless someone can spot a flaw in the evidence I have presented here, please forward this to the appropriate team.