HP Pro MFP Driver installation

[asultanfcc]

Dear HP Representative,

I have run into a problem with my new printer (HP Laserjet Pro MFP M277dw). When I tried to install the driver, I was able to install 99% of the software and then it stopped and gave me a fatal error.  I have tried it many times using the CD driver and online driver in HP website.  I have googled the problem and found out that this problem caused by Windows 10.  I have performed all suggested methods and the same problem exists.  Could you suggest a way to get around this problem? Thanks.

[Jeet_singh · Accepted solution]

Hi @asultanfcc,

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I see that you are having issues while trying to install your LaserJet printer on your Windows 10 PC. Try the steps below to fix this issue:

To provide you with an accurate solution, I'll need a few more details: 

• (1) Are you installing your HP Laserjet through a USB Cable, Ethernet, or Wireless connection? 

• (2) When the installation fails and prompts you to 'reboot and try again' what is the exact error you're seeing (Example: Unable to Find Printer, Fatal Error, etc)? 

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/LES/M277/HP_Color_LJ_Pro_MFP_M277-full-solution-15343.exe and install the software.
• Connect the USB cable only when prompted.

For more details, please follow the steps suggested in the support document - click here

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[asultanfcc]

Thanks.  It worked 🙂

---

@Jeet_singh wrote:

Hi @asultanfcc,

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I see that you are having issues while trying to install your LaserJet printer on your Windows 10 PC. Try the steps below to fix this issue:

To provide you with an accurate solution, I'll need a few more details: 

• (1) Are you installing your HP Laserjet through a USB Cable, Ethernet, or Wireless connection? 

• (2) When the installation fails and prompts you to 'reboot and try again' what is the exact error you're seeing (Example: Unable to Find Printer, Fatal Error, etc)? 

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/LES/M277/HP_Color_LJ_Pro_MFP_M277-full-solution-15343.exe and install the software.
• Connect the USB cable only when prompted.

For more details, please follow the steps suggested in the support document - click here

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

---

[Jeet_singh]

Hi @asultanfcc,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,