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‎10-21-2016 08:48 AM

HP Recommended
Product: Officejet Pro 8600
Operating System: macOS 10.12 Sierra

Hi Everyone,

 

I have a Officejet Pro 8600 installed in a Macbook pro.

 

After upgraded to Mac OS Sierra (10.12) "Save" button, at HP Scan software now is disabled when save screen appears. Save documents is only possible using “Test” option at “Preferences” menu.

 

 It worked fine with last version “El Captain”.

 I’ve searched for HP Scan new version for Mac OS Sierra, but nothing.

 

 Anybody have a clue how to solve this problem?

Tks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2016 10:46 AM - edited ‎10-21-2016 01:23 PM

HP Recommended

Hi,
The HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.

Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-21-2016 10:36 AM

HP Recommended

Im having a problem with scanning documents and when I go to save to folder the Save button is disabled

Was this reply helpful? Yes No

‎10-21-2016 10:46 AM - edited ‎10-21-2016 01:23 PM

HP Recommended

Hi,
The HP Scan application is incompatible with Sierra, therefore you may experience issues.
Delete HP Scan by moving it to trash, then empty the trash.

Instead install HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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