03-01-2010 10:36 AM - edited 03-01-2010 10:42 AM
I have an OfficeJet J4680c All-In-One printer/scanner/fax connected via USB to a Windows Vista desktop PC and, through it, to a 3-node home network. I have installed all HP updates for which I received notification prompts. Printing and faxing work fine.
Launching Solution Center, I get a startup splash screen with the version number (126.96.36.199), then the black error notice: "HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or if you do not have the CD, access the HP help files by clicking the Start Menu. [Close]"
ATTEMPTED SOLUTION #1: USB cable is plugged in, so that's not the issue.
ATTEMPTED SOLUTION #2: Attempted to run the setup program from the CD, \setup\SolutionCenter\SolutionCenter.msi. Received error message, "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2732." Searched HP.com for "error code is 2732." Response: "No documents matched. Please enter another search request." (A search on just "2732" yielded no relevant results either.)
ATTEMPTED SOLUTION #3: Looked for "the HP help files," couldn't find anything matching that description. Under C:\Users\Nevet\AppData\Roaming\Microsoft\Windows\S
ATTEMPTED SOLUTION #4: Searched HP.com for the error message, found others with the same problem. http://h30434.www3.hp.com/t5/Printer-networking-an
03-04-2010 08:50 PM
Ok, I spent about an hour on this reviewing what might have changed, then was able to get it to work. I first uninstalled the latest MS update, however that made no difference, then I pulled the CD and ran "reconfigure network" which required connecting via USB, this two did not work. However, I tried it a second time and during the setup while it was at a "next" screen, I tried lauching the solution center on a whim...well it worked...so I stopped and exited the "reconfigure network" and thought I was good, however it didn't work...so I tried again, and sure enough it worked while the installer was running but not afterwards. Hmm? I went through the full network configuration and found that I could get it to work if the USB was connected once I finished, but I could not get it to work over wireless or Lan. I then ran the "add device" and was finally able to get it to work over Lan. Then I re-installed the MS patches and all is working.
Good luck! BTW HP, my bill rate is $220/hr, where should I send the invoice?
03-05-2010 12:53 PM
Thank you, JohnOnHP. It seems that I managed to re-install the software (though I followed different steps than the ones you did) and ressurect Solution Center. It works now!
04-30-2012 02:17 AM
After a long time attempt, I failed to install HP Solution Center. But to run HP Scanjet G4010 , I just followed : 'Add a Device' from Devices & Printers in Control Panel. Then to install the Driver, it is enough to locate the HP Scanjet G4000 series Installation CD.
Now, it is fine to scan after making a shortcut of 'HP Scanjet G4000 Photo series' Device at Desktop.