HP Solution Center

[awalw]

Hp Solution Center stopped working a few days ago.  No computer changes were made.  I have gone thru all the troubleshooting, uninstall, reinstall, deleting drivers, disabling all non-Microsoft services and startups, disabling windows updates, disk clean and whatever else HP recommended on their web site.  I always end up with the same non-working HP Solution Center because the install did not complete.  The printer works and scans, the HP Solution Center also works on another computer. I have had both error 1603 & 1602 after reinstalling the full feature software.

[greenturtle]

Hi,

Thanks for using the forum.

Can you do a complete uninstall of your printer and try again? 

Try the following expert's suggestion to L3.bat and then try to install the printer again?

http://h30434.www3.hp.com/t5/LaserJet-Printing/How-do-I-do-a-complete-level-4-uninstall-of-the-print...

Hope that helps.

[awalw]

I have gone thru this procedure many times and the problem still exists.  After the level 4 uninstall I went thru my computer and deleted everything HP that was still there.  None of this helped.  It did change the error code to 25328408.  If that is of any help

[greenturtle · Accepted solution]

HI,

Try this uninstaller from Microsoft :

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works.

[awalw]

I did the uninstall with https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed... as suggested.  After rebooting and installing the software, I still had the problem with HP Solution Center.  I again manually deleted ALL HP from my computer and again ran the Microsoft software -  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed... .  I then reinstalled HP software and it reported an error (did not identify what error) but the instructions said to reboot the computer and reinstall which I did.  This time, the complete program was installed and worked correctly.  Thanks for all your help.  

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!