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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 12:15 PM

HP Recommended

i bought my printer a few days ago and when i first printed it was fine but ever since then it has failed to print anything from my dell laptop saying that i dont have an active internet connection when i actually do and the printer and laptop are both using the same internet

 

it wont even allow me to download scan doctor 

what do i do??

1 REPLY 1

‎02-21-2017 10:59 AM

HP Recommended

@bebeagua,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP ENVY 4520 All-in-One Printer as you get an error message that there is no internet connection.

 

This issue could occur if the printer is not connected properly on the network.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Maintain Wireless Connection

 

Also, please let us know the correct model number of the unit and the operating system installed on the computer from the links below: 

 

1. Finding Your HP Product Model Number

 

2. Windows Operating System or Mac Operating System

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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