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Locked

‎09-02-2016 04:47 AM

HP Recommended
Product: HP 7612
Operating System: Microsoft Windows 10 (64-bit)

For no apparent reason one of our HP7612 has displayed locked by Admin and most of the functions are now disabled and showing as locked. How can I completely reset this to clear this locked status and re-enter our network config ?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2016 03:08 PM

HP Recommended

Hello @Karonia, Greetings!

 

Thank you for reaching out us on HP forums. I am happy to help 🙂

 

I will send you a private message with steps to perform a reset on your printer. Please check your mailbox icon at the top right corner of this page to see the message.

 

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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2 REPLIES 2

‎09-02-2016 03:08 PM

HP Recommended

Hello @Karonia, Greetings!

 

Thank you for reaching out us on HP forums. I am happy to help 🙂

 

I will send you a private message with steps to perform a reset on your printer. Please check your mailbox icon at the top right corner of this page to see the message.

 

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎09-05-2016 03:09 AM

HP Recommended

That's great, thanks for the quick response.

 

Printer now reset, up and working.

Was this reply helpful? Yes No
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