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Locked

‎05-19-2016 07:16 PM - last edited on ‎05-19-2016 07:47 PM by Retired

HP Recommended
Product: 7612 Wide all in one
Operating System: Microsoft Windows 7 (64-bit)

For no apparent reason HP7612 has displayed locked by Admin or network admin. Most funtions are diasbled and show locked. The tool -restore defaults is not clearing this, How can I MASTER reset this to clear this locked status

[personal information removed]

bob

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2016 02:12 PM

HP Recommended

Welcome to the HP Community @rushforth,

 

I understand you would like to remove the administrative lock on your HP Officejet 7612. I will be happy to help.

 

I'll private message you the instructions you need to do a semi-full reset. Note that the reset will erase your wireless settings so you'll likely have to reconnect to your network when the reset's finished. (It's just like setting up the printer out of box at that point).   
 
Let me know if this helps. If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 
Thank you for posting in the HP Support Forum. Have a great day!

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

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6 REPLIES 6

‎05-20-2016 02:12 PM

HP Recommended

Welcome to the HP Community @rushforth,

 

I understand you would like to remove the administrative lock on your HP Officejet 7612. I will be happy to help.

 

I'll private message you the instructions you need to do a semi-full reset. Note that the reset will erase your wireless settings so you'll likely have to reconnect to your network when the reset's finished. (It's just like setting up the printer out of box at that point).   
 
Let me know if this helps. If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 
Thank you for posting in the HP Support Forum. Have a great day!

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No

‎08-23-2016 08:28 AM

HP Recommended
I need this as well. I am receiving the locked message and have done the tools reset as well.
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‎03-27-2017 07:53 AM

HP Recommended

i also need to totally reset my printer ASAP. 

just upgrade our network system and can't connect / reset the wireless settings.

 

please help.

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‎10-06-2017 09:52 PM

HP Recommended
I need the same heat.i have the same issue.

Regards
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‎12-11-2017 05:32 AM

HP Recommended

I just changed modems and cannot connect my HP officejet 7612 printer to the wifi.  I cannot get past the administrator lock. How do I reset this?

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‎12-11-2017 08:00 AM

HP Recommended
I need this as well
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