How to stop a print

[Francissoprano]

My printer is printing again and again the same document. I tried to stop it by asking to interrupt or annulate the document, but the prnter doesn't obey my order

[Riddle_Decipher · Accepted solution]

@Francissoprano

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the printer prints on its own and doesn't stop when ordered either,

well, the good thing for us is, that this isn't the "Rise of the Machines" and we should be able to put an end to this by following a series of steps mentioned below: 😉

Delete or uninstall the printer drivers,

Re-install the latest drivers and full feature software from HP: Click here

If the issue persists, follow the steps mentioned here.

(ignore the header, as the steps will help resolve this issue as well).

Let me know how that pans out, 

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Francissoprano]

Thanks to Riddle-Decipher:  your  gave me the real solution and I liked the humour of your answer. Thanks a lot.