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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-16-2017 02:06 PM
I have downloaded the update and the printer is still not working right. I refilled my cartridges at Costco and got them home and that is when I recieved the message on the printer saying that the Cyan cartridge was not present in its slot.
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01-16-2017 02:16 PM
@Jaymon123 wrote:I have downloaded the update and the printer is still not working right. I refilled my cartridges at Costco and got them home and that is when I recieved the message on the printer saying that the Cyan cartridge was not present in its slot.
That is a much different problem. Sounds like the Cyan was damaged at time of refill. I'm sure Costco installed them in a printer and verified their operation correct? If not take it back to Costco and make them verify they are fully operational.
01-16-2017 02:16 PM
@Jaymon123 wrote:I have downloaded the update and the printer is still not working right. I refilled my cartridges at Costco and got them home and that is when I recieved the message on the printer saying that the Cyan cartridge was not present in its slot.
That is a much different problem. Sounds like the Cyan was damaged at time of refill. I'm sure Costco installed them in a printer and verified their operation correct? If not take it back to Costco and make them verify they are fully operational.
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