Install of Envy 5540 fails on my Dell Inspiron Windows 10-- even Windows Update for 5540 fails

[namasteone]

 I get the following errors when trying up install the Windows update and the HP software for the Evvy 5540. I had done everything using the tool and still failure.

I previously had an Envy 7500 installed on my laptop (someone else's printer I no longer use) and I didn't uninstal that software first. I did uninstall it after the initial install failed, and still same results.

 PLEASE HELP!!!

 

[Sizzlingsum_13 · Accepted solution]

Greetings!!@namasteone

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've installation issues on your printer.Thank you for sharing the issue details.I will certainly do my best to help you.

Let's try to fix the issue by uninstalling and reinstalling the printer driver software by the following method.

Step 1:

Uninstalling the Printer from the computer.

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step2: Please refer the link to download the full feature software: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[namasteone]

I followed all your procedures (removed all HP Software, Printers and drivers), and the software still failed to install with the same error message.

What now??

Thanks,

Mike

---

@Sizzlingsum_13 wrote:

Greetings!!@namasteone

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've installation issues on your printer.Thank you for sharing the issue details.I will certainly do my best to help you.

Let's try to fix the issue by uninstalling and reinstalling the printer driver software by the following method.

Step 1:

Uninstalling the Printer from the computer.

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step2: Please refer the link to download the full feature software: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

---

[namasteone]

---

@namasteone wrote:

I followed all your procedures (removed all HP Software, Printers and drivers), and the software still failed to install with the same error message.

What now??

Thanks,

Mike

---

@Sizzlingsum_13 wrote:

Greetings!!@namasteone

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.I read your post I see that you've installation issues on your printer.Thank you for sharing the issue details.I will certainly do my best to help you.

Let's try to fix the issue by uninstalling and reinstalling the printer driver software by the following method.

Step 1:

Uninstalling the Printer from the computer.

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step2: Please refer the link to download the full feature software: Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

---

Also, I wanted to let you know that it fails during the part 1 of 7, installing the basic driver....

---

[sandytechy20]

@namasteone

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

I request you to contact HP Phone support for assistance.

Cheers.

[namasteone]

---

@sandytechy20 wrote:

@namasteone

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

I request you to contact HP Phone support for assistance.

Cheers.

---

It was very difficult to find a support number to call, but I finally found one and after about 10mins on hold, the Tech got on the phone and remoted into my laptop and began troubleshooting. It took over two huors, but he finally determiiined that there was some corruption in my Windows 10 envrionment, which was causing the regular window update related to the printer fail as well. 

I asked him to check the registery and he said HP isn't supposed to do it, but he was nice enough to look anyway, and found some DLL files were missing. In the meantime he created a workaroud with a direct TCP connection to the printer, to enable me to print without the driverr. In addition, he downloaded the "HP Capture and Scan" Wihdows 10 program for that functionality to work.

At least I can print and scan now 🙂 If I want the native HP printer software,  I'll have to figure out the Windows issue and hope I can utilize and MS utility they have for failing backups and not have to do restore...

Thanks,

Mike

[Sizzlingsum_13]

Hi@namasteone

I thank you for the reply.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.