• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-18-2016 05:01 AM

HP Recommended
Product: M125a
Operating System: Microsoft Windows 10 (64-bit)

Hello . I am having trouble reinstalling my printer M125a after changing from Windows 7 to Windows 10 . Back when i was using windows 7 i  installed from the CD the drivers and software without problems , now on Windows 10 everytime i try to install , either from Hp support assistent , CD , setup download ; i get the same error at 99 % that the installation took too long and it failed .

 

This printer cost me a few $$$ and i would appreciate to be able to actually use it instead of keeping it as decorations on my desk .

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2016 05:55 AM

HP Recommended

Okey so i found a way to install finally . This are the staps i took for anyone else who is having this problem :

 

Restart PC ,

Connect device ,

Unistall the driver in Device manager currently existing ,

Disconnect cable from printer to PC ,

Inset Install CD ,

Run autorun.exe ,

choose only the 2 recommended ,

wait to be asked to connect my printer and connect it ,

install took about 10 seconds now and was successful .

 

Maybe it helps others .

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-18-2016 05:55 AM

HP Recommended

Okey so i found a way to install finally . This are the staps i took for anyone else who is having this problem :

 

Restart PC ,

Connect device ,

Unistall the driver in Device manager currently existing ,

Disconnect cable from printer to PC ,

Inset Install CD ,

Run autorun.exe ,

choose only the 2 recommended ,

wait to be asked to connect my printer and connect it ,

install took about 10 seconds now and was successful .

 

Maybe it helps others .

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.