08-05-2014 01:11 PM
We purchased an installation disk for an HP lasetjet printer from the HP store, and when we received the disk it was blank. I contacted HP support and got an automated response that I would be contacted by a representative. That was a month ago. What should I do?
Solved! View Solution.
08-05-2014 08:03 PM
All the software and installtion is available on the web for free. Did you check there???
If my post resolved your problem, please mark it as an Accepted Solution .
I worked for HP but now I'm retired!
Printer Hint #1 - Always buy a printer with a display panel for configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Note: There is a 96.3% chance the information you want is in the User Guide/Manual.
08-06-2014 07:04 AM
Thanks for the reply. Unfortunately, the need for the installation disk was specified by the I.T. Department because downloading drivers from the web was not resolving the issue with the printer. (The printer worked fine until the computer was upgraded from XP to Win7.) So the issue remains - I've got a blank disk that HP sold me and I can't get them to respond to a support inquiry.
08-14-2014 11:57 AM
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.