Installing problems

[zee01]

I  can't install my HP Desket 1510 series printer to my laptop, it is saying driver not found. I use windows 7 please help asap.

[Jeet_singh]

Hi @zee01,

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I understand you are having an installation issue on your HP DeskJet 1510 printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

·         First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Restart your computer.

·         Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

·         Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

·         Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

·         Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

·         Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

·         Now restart your computer again.

·         Open the Run window again, type “services.msc” and press ok to get services window.

·         Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

·         Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

·         Repeat the same exercise on “Function Discovery Resource Publication” as well.

·         Click on http://ftp.hp.com/pub/softlib/software12/COL48430/al-117537-4/DJ1510_188.exe and install the software.

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance.

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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Purpleozzie]

I have a macosx yosemite trying to install printer HPdeskjet 3630 and is not connecting to the computer

[Jeet_singh]

Hi @Purpleozzie,

Thank you for posting on HP Forums,

Jeet_Singh is at your service.

As I Understand you are having an issue with installing the drivers for your HP DeskJet 3630 printer on your Mac OS X 10.10 printer. I'll be really glad to help you with this,

I recommend you to perform the following steps as a workaround: 

• I did some research and found that for this printer there are no full-featured drivers available for Mac Sierra.
• However, in an Apple update there are inbuilt print and scan drivers available for this printer model. Please follow the below steps to install the Mac inbuilt printer drivers.
• Please download the Mac inbuilt drivers from this link: http://hp.care/2flF56z
• From System Preferences, click on Print & Scan.
• Click the Plus sign.
• Select the listed HP DeskJet 3600.
• Click the drop-down menu next to Use or Print Using and click on Select Printer Software.
• Select the DeskJet 3600 from the list.
• Click OK to confirm your selection and add the printer, then try printing using the configured print queue.

Post performing the above steps, you may try to use the Apple Image capture and test the scanning. I hope this information helps.

Let me know if you have any questions. Take care! 

Cheers!