LCD update

[Oneythecat]

I cannot scan a doc. I keep getting LCD update thinggy. I am confused.

[MarcelusWallace · Accepted solution]

Welcome to the community @Oneythecat,

I will certainly do my best to help you, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.

Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:

How is the printer connected (USB/ wireless/ wired/ Bluetooth)?

Have you tested hardware functionality (made copies) and do they work successfully?

Have you tried printing from scanning programs?

Have you tried uninstalling and reinstalling the software?

Run the Print and Scan Doctor and include the results.

Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?

Have you completed all Windows OS Updates?

Do you see any error messages or codes, and if so, what are they saying and where do you see them?

Thank you. 

[Oneythecat]

Thank you for the response and the hints as to a solution.

I uninstalled all of the software and reloaded and this did not help but

I was advised to unplug my C310a printer from the power supply

for 60 seconds and then try again. For whatever reason this seems

to have resolved my my problem. Go figure.

Once again thank you for your advice and help.