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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-16-2017 12:56 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 8 (32-bit)
Trying to print wirelessly from laptop however states printer is offline. I connected via USB and prints fine and also prints from my iPhone.

Can anybody help me please?
1 REPLY 1

‎03-16-2017 12:59 PM

HP Recommended

@Mikepoppy,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print wirelessly from your HP printer as the printer shows as offline.

 

This issue could occur if the correct ports are not selected.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Printer is Offline (Windows)

 

You may also check the link: Wireless Printer Setup (Windows)

 

Let me know how this works.

 

Also, let us know the model number of the unit from the link: Click Here to Find Your HP Product Model Number

 

You have a good day ahead.

Rainbow23 - HP Support.
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