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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 12:06 PM

HP Recommended
Product: HP Photosmart 7520 Series Prin
Operating System: Microsoft Windows 8 (64-bit)

Message displayed at printer: Server Connection Error. Unable to locate to Web Services. Confim Internet access and try again or enter proxy address.

 

I have confirmed internet access already. I have verified device connections at the computer.

 

How do I find proxy address and claim code to run HP diagnostics?  Or not....if anyone has a better idea to bypass all of this to just get it to work!

 

Thanks,

 

 

 

 

 

1 REPLY 1

‎01-30-2017 12:46 PM

HP Recommended

Hey there! @Jupiter__4, Thanks for stopping by HP forums!

 

I understand that you are getting Server Connection Error on your printer.

 

Don't worry I will ty to help you out.

 

Please try the steps mentioned below.

 

When you set the static IP from the front panel of the printer, did it let you set a static DNS? The static DNS is the important part of that step. If it didn't let you set the static DNS, go into the printer's EWS by typing it's IP address into a web browser. Set the printer to use Google's DNS (Preferred = 8.8.8.8 : Alternate = 8.8.4.4). Once you set the static DNS, power down the printer and router. Turn the router back on first and let it stabilize before turning the printer back on. It normally takes a minute or two for a router to stabilize. 

 

I will watch your reply!

Have a pleasant day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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