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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 02:59 PM

HP Recommended
Product: HP Envy 5660
Operating System: Mac OS X 10.6 Snow Leopard

Hello:

 

Since Nov 2016 my IMAC and Printer have stopped working together.  I am running MAC OS 10.6.8.  I can send job to printer , printer spins but nothing prints.  Spent an hour on phone with Apple Care.  They couldn't figure out issue.  Is software incapatible with HP driver?  Anyone else dealth with this?

 

Thanks

1 REPLY 1

‎02-13-2017 11:53 AM

HP Recommended

@MiloB1

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand the printer is running but doesn't print,

I'd love to help, however, to provide an accurate solution I need a few more details:

Does it work using the copier as a standalone printer?

Do you receive any error messages?

 

In the meantime, try the steps mentioned below:

Attempt the steps mentioned on this link and let me know about the outcome of the suggested steps: Click here

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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