Msg 'Printer is in an error state'

[Chrissy_61]

Hi

I have a 5740 which is set as a remote printer wirelessly by itself in my home network.

Recently I encountered the message 'Printer is in an error state' when I press print & I discovered the print job will start automatically only after I have shut down the printer & restarted it. This has happened many times. I have tried using the HP Print & Scan Doc but this has not helped.

Appreciate your advice on the following:-

1. What is the cause for this?

2. Would connecting the printer via the USB port to my all-in one HP PC help eliminate this recurring issue?

3. If so, should I uninstall the printer software first?

4. Can I still print wirelessly from my notebook or mobile devices when the printer is connected via a cable to my PC?

     Do I have to uninstall & reinstall the printer software from these devices as well?

5. When I reinstall the software, there come a final stage where it will ask me to enroll for the HP Instant Ink. As I have previously enrolled for the program, what should I do that will allow me to complete the software installation without duplicating another round of HP Instant Ink enrolment?

Thank you.

[rb011 · Accepted solution]

Hi @Chrissy_61,

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

I understand that you are using an HP Officejet 5740 e-All-in-One Printer with a Windows 10 computer and you are needing to restart the printer to clear an "error state" so the printer will print. I would like to help with that.

There are as few different reasons why something like this can be happening. It could possibly be network or firewall related, or maybe even software related.

I would start by downloading and running the HP Print and Scan Doctor to check the installed printer software. This tool can diagnose and fix many printing and printer software issues.

You could also check to make sure that the printer's firmware is up to date. On the printer's control panel Home screen swipe your finger from right-to-left across the display and select Setup. In the Setup menu select Printer Maintenance, then select Update the Printer, and then Check for Printer Updates.

If the printer only has the printing issue with the PC and not with the notebook and mobile devices you could try following the steps in this support document - Printer is Offline (Windows).

If you are planning to use a USB connection between the PC and the printer you do not need to uninstall the software, you just need to remove the printer from Devices and Printers on the computer and then connect the USB cable.

You can still you the printer wirelessly with the other devices if you have a computer connected with a USB cable.

Lastly, you do not need to re-enroll with HP Instant Ink. You can close those windows when they open after installing the software.

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message.

Thanks!

[Chrissy_61]

Hi rb011 - thank you for your advice in relation to my numerous questions.Much appreciated!