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HP Recommended
hp deskjet 2050 j510 series
Microsoft Windows 7 (64-bit)

my printer deskjet 2050 j510 is not responding to any command except during installation. i have installed and installed many times and still getting the same result. it used to work properley and one day during operation it just stopped. i have tried installing it on a different machine and the result is the same. what could be the problem? someone please help.

1 REPLY 1
HP Recommended

Hi @RevMuswe,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand your HP DeskJet printer is not responding to any commands except during installations. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Are you able to make a standalone copy from the printer? If you are not able to make a copy then it's a hardware issue.

If you are able to make a copy from the printer, then I would suggest you try to use a different USB cable and check if that works?

 

In the meantime, let's try these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

Could you elaborate more on the issue, as this will help me in further assisting you,

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

 

Regards,

 

 

Jeet_Singh
I am an HP Employee

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