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‎05-23-2016 04:19 PM - edited ‎05-23-2016 04:23 PM

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 8 (64-bit)

I recently changed my network password.  I then went into Wireless Set-Up on my printer & changed the password there.  Now my wireless printer is showing up as being Offline.  The printer indicates that it is connected to the network.   I went to Devices & Printers in the Control Panel.  I rightclicked but cannot find where I can reset the printer to Online.  What do I do to get it back online?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2016 01:29 PM

HP Recommended

@DebDeb1539,

 

Do you have any type of security or firewall programs enabled on the computer? 

 

When you run the HP Print and Scan Doctor what are the results?

 

I will watch for your reply.

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

View solution in original post

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5 REPLIES 5

‎05-24-2016 10:52 AM

HP Recommended

Hi @DebDeb1539,

 

Welcome to the HP Support Forums! 🙂 I understand you have recently changed your wireless password and now your HP Photosmart 7520 is showing as offline.

 

I would like you to get started here: Printer is Offline (Windows)

 

Are you now back online and able to print and scan to your HP Photosmart 7520?

 

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, click the "Thumbs up" below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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‎05-24-2016 12:00 PM

HP Recommended

I went in on the Control Panel on my laptop & everything looks good there except that it shows the printer as being offline.  I then disconnected my printer per the instructions you gave me the link to; restarted my computer & then connected the printer.  It shows the wifi is connected but it is still offline.

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‎05-24-2016 01:29 PM

HP Recommended

@DebDeb1539,

 

Do you have any type of security or firewall programs enabled on the computer? 

 

When you run the HP Print and Scan Doctor what are the results?

 

I will watch for your reply.

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-25-2016 02:40 PM - edited ‎05-25-2016 03:03 PM

HP Recommended

Ok  i had ran the HP Print & Scan previously & it had me download some software for my printer, and nothing happened.  I now tried it again & MY PRINTER IS NOW ONLINE!!  I think disconnecting my printer & reconnecting was the trick.  Thank you so much for your help HevnLgh!!

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‎01-25-2017 03:24 PM

HP Recommended

 My printer is set to offline and i need to change to online.  How

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