My printer software will not install

[Omochao]

Hi,

I recently built a new PC with Windows 7 ultimate to replace an old over used model. On the older model, the system used the exact same OS as the new one and I was able to install the printer software and drivers with ease.

However, when the time came to install the B109n-z software and drivers on my new build, the installation stops and always gives me these messages:

I know for certain that my new PC meets the minimum requirements that the software wants but I don't know why it wont recognise my USB hardware and drivers.

Any help will be appreciated, thanks. 

[ShlomiL · Accepted solution]

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi

[Omochao]

Thanks! The software installed successfully due to your clear and helpful instructions. 

[jenLL]

Followed above. Did not work for me.  I have a win7 64-bit laptop, just refreshed from my prior laptop (data was moved over).   I deleted all the HP exe files i could find.  Trying to get downloaded driver for my HP Officejet 5745 to actually install.... it does nothing after i click 'yes' thru security allows.   Thanks!