Needs troubleshooting, Driver is unavailable.

[lcarter24]

I am trying to print something, and I keep getting an error that tells me my printer needs troubleshooting. I tried to troubleshoot and it says Driver is Unavailable. Can you help me figure out what to do to get my printer working? Thanks!

[Rainbow7000]

@lcarter24,

Welcome to the forums!

I understand you have a Photosmart C4780 and run Windows 8, and are seeing an error message telling you the printer needs troubleshooting. I will certainly help you out, and would like to start off with these few steps down below. Please reply back to me with the outcome and we will go from there!

1. Power reset the printer and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.

Reset Instructions:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.

2. Make a black and white copy and a color copy from the front of the printer to see if they work.

3. From your PC, run the Print and Scan Doctor, and select "Fix Printing". This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Please send me these results.

I hope to hear back from you!

If you wish to send me a "thanks for responding" today, click the thumbs up below!

[tgarcia254]

I have a hp laptop and work for a delaership that has a kyercera printer.  I have liked to it before and printed.... however when i took my laptop home, the next day i came in and all of a sudden i couldnt link to it again.  I found it but when i added it, it say driver unavailabel.  Im not a computer guy and this is my first one ever owned.  i get really anxious and frustrated.  i want to learn what to do and how to trouble shoot with out just pushing and clicking taking a chance on messing up my computer.  PLEASE HELP lol  my phone number is 254-733-8805

[onies]

i have tried all the step by step but it doesn't work. the error message : driver unavailable. please help.

[343135]

We have been having problems printing.  We removed the printer after months of trying several steps, and are now trying to reload it.  Now it says Driver is unavailable.  We do have Window 10.

[The_Fossette]

Hi @343135

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting an error saying driver unavailable.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to install the Windows built-in drivers. follow the steps in the below article and check if it helps.

http://hp.care/2nxKJv8

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[bbeach]

My printer won't print from my computer says my driver is unavailable. Prints fine with my smart phone