Networked 8620 Pro Always "Offline" in Windows 10

[Chris_X]

My Office Jet Pro 8620 is always reported as "Offline" by Windows 10, even though my Hp Printer Assistant always connects to it fine.  The printer is networked via hard-wired ethernet and is always avalable via internet printing as well. 

I finally gave up using the HP driver for the 8620 and 8620 Pro Device name and have switched to using HP ePrint as my default print driver, which seems to have resolved the problem for now.

I checked the version of my 8620 driver and HP reports it as current.  Is there a newer driver coming that will address this problem or, as an alternative, is there a generic Windows driver I can use that will correctly report the printer as on-line?

Thanks.

[greenturtle · Accepted solution]

Hi,

Thanks for using the forum.

Can you try to create a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Thanks.

[Chris_X]

That did the trick!  I guess the WSD port that defaulted as part of the driver install isn't quite ready for prime time in Windows 10.

Thanks.

[greenturtle]

Hi,

Thanks @Chris_X for the feedback.

Glad that all is working well now.

Here's some videos to help you on scanning using your printer:

Scanning Multiple photos:

HP Officejet Pro 8630

https://goo.gl/ADYDmo

Scanning Tips:

HP Officejet Pro 8630

https://goo.gl/fjZvqM

Enjoy!

[LauraW-K]

I have this same problem and tried to follow these steps, but it seems that I don't have the Ports tab in my version of Windows 10 Pro. The only tabs I have are General, Hardware and Web Services. What can I do as it seems that the IP address on the printer does not match the IP address in the Web Services tab.

[LauraW-K]

Sorry, but I have just figured it out. I had clicked on Properties for the printer rather than Printer Properties. Creating the new port has worked. Thank you!

[greenturtle]

Hi @LauraW-K,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!