Office Jet J6410 not communicating with Laptop

[sbcsbc]

My printer has suddenly stopped communicating with my laptop.

I`ve checked the usb cable , turned each off when required by the help softwrae but i`m now getting tired and very frustrated.

I`ve downloaded all of the HP support software and followed it ad nusuem but with no luck. My original disc will not load  onto the laptop because Im running the wrong op system.

Can any one help please?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[sbcsbc]

Thank for your response Greenturtle .

I`ve been through the sequence several times before but the difference this time was that I installed from the saved files , as you suggested.

However whenever I try to print the printer  is just not there or communicating .

Any ideas?

Steve

28/2/17

Since my I`ve renewed my usb cable ( it was my last option I`d tried everything else) and thanks to Greenturtle`s advice on the software it worked straight away.

Thank you .

[greenturtle]

Hi @sbcsbc,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!