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‎02-09-2017 08:02 AM

HP Recommended

Installed new 8740. Connected to router via Ethernet. Desktop connected to router via Ethernet. Two laptops connected to router via wi-fi. All worked fine until yesterday. One lap top showed printer offline when printing. Attempted to delete and re-add printer, wants WPS pin like I want to connect to printer via Wi-Fi but printer is connected to router via Ethernet. Desktop and other laptop work fine. Verified laptop with problem is connected to the internet via router. Turned router on/off, turned printer on/off.  Scan Doctor does not fix problem.

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Accepted Solutions

‎02-09-2017 09:13 AM

HP Recommended

Got it!  After trying several fixes, went in devises and deleted the drive.  Printing begin working.  Have no idea how I got extry driver or why printer went offline to begin with.

 

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1 REPLY 1

‎02-09-2017 09:13 AM

HP Recommended

Got it!  After trying several fixes, went in devises and deleted the drive.  Printing begin working.  Have no idea how I got extry driver or why printer went offline to begin with.

 

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