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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2017 09:35 AM

HP Recommended
Product: HP Officejet 7300 all in one
Operating System: Microsoft Windows 7 (64-bit)

Printer having issues with scanning. (Have Dell Inspiron 3650)

Tried reinstalling with original disk and new download.

Will not install

Error stating USB  issue

another time OS not compatable.

 

How can I fix?

3 REPLIES 3

‎02-25-2017 11:42 AM - edited ‎02-25-2017 11:44 AM

HP Recommended

Hi @fred67,

 

Good Day! Welcome to the HP forums.:) I understand that you require assistance regarding scanning and installation of the printer. It will be a delight to assist you. 🙂

 

Great effort and fabulous description of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this.

  • How are you trying to connect the printer?
  • Is it wired, wireless or a USB connection?

For starters, please try all the prescribed steps from these links depending on the type of connection that you plan to establish with the printer.

 

If it is a wireless network please perform all the prescribed steps mentioned in this link: http://support.hp.com/us-en/product/HP-Officejet-7300-All-in-One-Printer-series/391181/document/c000...

If it is a USB connection please try out all the steps from this link: http://support.hp.com/us-en/product/HP-Officejet-7300-All-in-One-Printer-series/391181/document/c008...

Please ignore the information regarding windows 10 and windows 8.

This should do the trick for you. Please keep me posted about it.

 

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

 

 To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 

Take care now and have a splendid week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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‎02-27-2017 06:35 AM

HP Recommended

Did not work.

What else can I do?

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‎02-28-2017 06:44 AM

HP Recommended

@fred67

 

Thanks for the reply.

I appreciate your effort in performing all the steps.

 

It seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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